FAQs

Where do we get our water from?

EAWA’s water comes from multiple sources.  As of 2011, surface water comprises 25% of the total water produced.  Surface water comes from the tributary named Back Run, which is augmented with flow during dry weather from the Conewago Creek, which is in turn augmented with flow from the Cornwall Quarry.  This water is processed by the Authority’s filter plant, which is located at 211 West Hummelstown St.  The remaining 75% of water is produced by seven (7) deep wells. Water is treated at the well sites and pumped into the distribution system.  

Why are my bills higher than my neighbors?

Everyone uses water differently.  Some people run their dishwashers daily, use an older washing machine, take longer showers, have leaky toilets or faucets. Watering the lawn and flowers, washing vehicles, etc. can contribute to higher bills.

What is an EDU?

“Equivalent Dwelling Unit” is used for the purpose of capacity planning.  One EDU is equivalent to 170 gallons of water per day.

What forms of payment does the Authority accept?

The Authority accepts cash, checks, and money orders in the office. Payments by MasterCard, Visa, Discover and electronic checks may be made online by clicking the “Pay Bill” tab at the top of the page.  The Authority offers automatic bank draft payments from your checking or savings account at no charge.  Contact the office to complete the sign-up form.