In response to Governor Wolf’s State of Emergency, his requirement for nonessential business to close and for PA residents to avoid contact with others, the Elizabethtown Area Water Authority has closed its administrative office to access by the general public. Authority staff will remain on duty and can be reached via telephone (717 367-7448) or email (firstname.lastname@example.org). Please continue to do business with the Authority via electronic means.
This restriction will continue until at least April 30 unless lifted by the Governor.
The best option to easily pay your water bill is electronically on this site. There is no added fee for this service. The Authority will not be able to take your payment at the window. Payments may be placed in the dropbox in front of our building at 211 W Hummelstown St.
The Authority’s dropbox may be utilized for other items such as connection applications, etc. during this closure. Please ensure that any items placed in the dropbox are securely contained within an envelope. Please do not deposit cash in the dropbox unless you have made previous arrangements with the Authority to do so.
Individuals and companies who have been contacted to pick up meters will still be accommodated. Please contact us at 717 367-7448 to schedule an appointment for the pick up. Admittance to the building will not be permitted without a previously scheduled appointment.
Should you have a water emergency please call 717-286-6475.
211 W. Hummelstown St.
Elizabethtown, PA 17022
Monday – Friday
7:30 am – 4:00 pm
Payments for your water bill can be paid by Visa, MasterCard, Discover, and American Express or electronic checks online from our website. The Authority accepts the following payments in person at our office: Cash, Check, & Money Orders. Payments may be placed in our drop box 24 hours a day, 7 days a week. It is located under the flag pole near the front entrance.
Your water bill is mailed to you four times a year (quarterly). The following is a schedule of when the bills will be mailed & when the bill is due:
|Bills Sent||Bills Due|
Please list your account number on the memo line of your check to receive proper credit and return your payment slip with your payment.
If you are using your bank’s online bill payment service, please list your account number and have the check arrive prior to due date.
Bills must be received in our office or in the drop box on the due date in order to avoid late charges. We do not honor post marked dates and are not responsible for the mail service. Payments are processed as soon as they are received.
In order to provide better customer service, please update us with any changes to your billing address (if different from service address), phone number(s) and email information for your water account. In the event of a meter malfunction or possible leak due to high usage, this information allows us to contact you quicker than mailing a letter. Your information is not shared with any other sources.
When we call to replace or check your meter, our technicians will arrive in a similar vehicle as pictured with the EAWA decal. The technician(s) will have an EAWA logo on his/her shirt or jacket and should have their ID badge.
If you have any questions or concerns, please contact our office at 717-367-7448.
This is what a water main break typically looks like. Should you come across one, please let us know by calling 717-367-7448 during normal business hours or 717-286-6475 after hours or on weekends. Your assistance is appreciated!