Address

211 W. Hummelstown St.
Elizabethtown, PA 17022

Office Hours

Monday – Friday
7:30 am – 4:00 pm

Water Payments

Payments for your water bill can be paid by Visa, MasterCard, Discover, and American Express or electronic checks online from our website. The Authority accepts the following payments in person at our office: Cash, Check, & Money Orders. Payments may be placed in our drop box 24 hours a day, 7 days a week. It is located under the flag pole near the front entrance.

Special Announcements

Consumer Confidence Report – 2018 The Elizabethtown Area Water Authority has completed its 2018 Consumer Confidence / Water Quality Report.  As part of EPA’s January 2013 Retrospective Rule change, public water customers may be notified of this Report by means other than direct mail.  The CCR will now be available on here:

https://www.etown-water.com/wp-content/uploads/2019/05/2018-EAWA-CCR.pdf

Copies will also be available at EAWA’s office – 211 W. Hummelstown St., Elizabethtown PA, as and the municipal offices for West Donegal Township, Mount Joy Township, and Elizabethtown Borough, as well as the Elizabethtown Public Library.

As per EPA and State requirements, this Report provides the testing results of several chemicals that EAWA regularly monitors, as well as source water, and related information.  For 2018, our water quality was in compliance with these standards.  There were no contaminants that exceeded these limits, and no other health-based violations.  Call EAWA @ 717-367-7448 if you would like to request a copy or wish to discuss with staff.

Este informe contiene informacion importante sobre su agua de beber.  Haga que alguien lo traduzca para usted, o hable con alguien que lo entienda.

Water Bills We have received several calls regarding electronic payments through online services. One such site is doxo.com. We are suggesting to our customers that should you elect to make an online payment that it should only be done through the link for bill payments on our website. While services like doxo.com will send your payment, it is often through the mail and may not arrive by the bill due date. It also may involve the payment of additional fees. Please familiarize yourself with the bill payment page on our website. Also, please note that effective January 1, 2019, we are no longer using the Municpay site for payments.

Disposal of Unused or Expired Medication Please DO NOT flush your old medications down the toilet. Throughout the year, you can drop your unused or expired medications at the Elizabethtown Police or Northwest Regional Police stations.

Important Reminder to Residents Regarding Your Bill and Payments:

Your water bill is mailed to you four times a year (quarterly). The following is a schedule of when the bills will be mailed & when the bill is due:

Bills SentBills Due
12/31/18 1/31/19
3/29/194/30/19
6/28/19 7/31/19
9/30/1910/31/19
12/31/19 1/31/20

Please list your account number on the memo line of your check to receive proper credit and return your payment slip with your payment.

If you are using your bank’s online bill payment service, please list your account number and have the check arrive prior to due date.

Bills must be received in our office or in the drop box on the due date in order to avoid late charges. We do not honor post marked dates and are not responsible for the mail service. Payments are processed as soon as they are received.

In order to provide better customer service, please update us with any changes to your billing address (if different from service address), phone number(s) and email information for your water account. In the event of a meter malfunction or possible leak due to high usage, this information allows us to contact you quicker than mailing a letter. Your information is not shared with any other sources.

Safety Concern of Residents

When we call to replace or check your meter, our technicians will arrive in a similar vehicle as pictured with the EAWA decal. The technician(s) will have an EAWA logo on his/her shirt or jacket and should have their ID badge.

If you have any questions or concerns, please contact our office at 717-367-7448.

 

 

 

SHOULD YOU EVER SEE THIS:

This is what a water main break typically looks like. Should you come across one, please let us know by calling 717-367-7448 during normal business hours or 717-286-6475 after hours or on weekends. Your assistance is appreciated!