Our transition to our new billing system is complete. Your current bill will be generated and mailed by our new system. Should you feel your bill is not accurate, please contact us prior to payment. Mail delivery schedule changes for the USPS also go into effect today; these may impact when your bill is delivered. For the most timely delivery of bills, please sign up for our e-bill delivery service.
211 W. Hummelstown St.
Elizabethtown, PA 17022
Monday – Friday
7:30 am – 4:00 pm
Payments for your water bill can be paid by Visa, MasterCard, Discover, and American Express or electronic checks online from our website. The Authority accepts the following payments in person at our office: Cash, Check, & Money Orders. Payments may be placed in our drop box 24 hours a day, 7 days a week. It is located under the flag pole near the front entrance.
Your water bill is mailed to you four times a year (quarterly). The following is a schedule of when the bills will be mailed & when the bill is due:
|Bills Sent||Bills Due|
Please list your account number on the memo line of your check to receive proper credit and return your payment slip with your payment.
If you are using your bank’s online bill payment service, please list your account number and have the check arrive prior to due date.
Bills must be received in our office or in the drop box on the due date in order to avoid late charges. We do not honor post marked dates and are not responsible for the mail service. Payments are processed as soon as they are received.
In order to provide better customer service, please update us with any changes to your billing address (if different from service address), phone number(s) and email information for your water account. In the event of a meter malfunction or possible leak due to high usage, this information allows us to contact you quicker than mailing a letter. Your information is not shared with any other sources.
When we call to replace or check your meter, our technicians will arrive in a similar vehicle as pictured with the EAWA decal. The technician(s) will have an EAWA logo on his/her shirt or jacket and should have their ID badge.
If you have any questions or concerns, please contact our office at 717-367-7448.
This is what a water main break typically looks like. Should you come across one, please let us know by calling 717-367-7448 during normal business hours or 717-286-6475 after hours or on weekends. Your assistance is appreciated!